You've made an excellent choice in your Studio Mirror purchase.

If you purchased your mirror on or after January 1st, 2023, rest assured that your mirror is guaranteed to maintain its original condition for the next ten years, just like the day you bought it.

In the event that your warranty claim is deemed valid, we will promptly send you a replacement at no cost to you. In cases where the purchased product has been discontinued, we will gladly offer a mirror of similar size, shape, colour, and value as an alternative.

It's important to note that this warranty surpasses your rights under Australian Consumer law. Our goods come with guarantees that are protected by the Australian Consumer Law and cannot be excluded.

As our valued customer, you are entitled to a replacement or refund for any major failure, as well as compensation for any other reasonably foreseeable loss or damage. Additionally, if the goods fail to meet acceptable quality standards and the failure does not amount to a major issue, you have the right to have the goods repaired or replaced.

Please note - while our Studio Oak Range is certainly equipped and specified in many bathrooms across Australia - this range is not covered under the 10-year warranty, due to its wooden frame.

We want to ensure you get the most out of your warranty. Please note that the following conditions will void it:

  • If the mirror glass or coating/paint backing surface is broken or fractured.
  • If the mirror glass comes into contact with standing water or other liquids.
  • If the mirror glass is damaged or altered due to mishandling, improper storage, fabrication, or installation that goes against Granite Lane's written instructions. These instructions are attached here for your reference.
  • If the mirror glass or coating/paint back surface is affected by incompatible glazing lubricants, soaps, gaskets, sealants, or cleaning fluids; moisture runoff; non Granite Lane applied films; direct contact with paints, adhesives, solvents, or insulation; or exposure to solvent or chemical fumes.
  • If the mirror glass is discarded or destroyed.
  • If the mirror glass is installed in swimming pool enclosures, bath enclosures, or commercial refrigeration products.
  • If the mirror glass is installed or used in any application other than indoor use.

For Claims:
If, by any chance, you encounter an issue, don't hesitate to reach out to us at hello@granitelane.com.au. Be sure to provide the following information:

  • Photographic evidence (images of the defect)
  • Order number
  • Business name and/or contact person
  • Brief description of use of product

Thank you for your support of Australian design.