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Returns

If you are not completely satisfied with your items we are happy to offer a full 30 day refund on all Credit Card and PayPal purchases.   For all purchases using Afterpay please note their will be a 6% administration charge on any returns.
  • Please email us at enquiries@granitelane.com.au to let us know your product is on its way back.  Please include your name, details of the reason for the return and confirm if you would prefer a replacement, credit note or refund.
  • Please return your parcel to:
Granite Lane Homewares Pty Ltd
Shop 43, 148 Scarborough Beach Road
Mount Hawthorn
WA 6016
Please note:
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. 
  • Several types of goods are exempt from being returned.  These include gift cards and some health and personal care items
  • To complete your return, we require a receipt or proof of purchase and for you to send your purchase back to 'Granite Lane' (not the designer).
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@granitelane.com.au and send your item to our store 148 Scarborough Beach Road, Mount Hawthorn, WA6016
  • Gifts, If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Missing your Refund?
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank.  There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@granitelane.com.au or call (08) 9378 4832.

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