T&C's WA Made. Made for You

Granite Lane – WA Made Promotion

Terms & Conditions (August 2026)

Promotion Period

The Granite Lane WA Made Promotion runs from 6th August 2026 to 29th August 2026 (inclusive).

This promotion is focused on showcasing Western Australian made furniture.
No discounts or sale pricing apply during this period.

Promotion Overview

This is a non-discount promotional period highlighting locally made, custom furniture.

All pricing reflects the standard retail price of each item.

 

Custom Made Furniture

All WA Made furniture is custom made to order and produced to the customer’s individual specifications, including (but not limited to): 

●      Size and dimensions

●      Materials and finishes

●      Configuration and design details

Due to the handcrafted nature of these products:

●      Variations of up to ±1% in size, finish, or detail may occur

●      These variations are considered acceptable and are not deemed faults

Production & Lead Times

Lead times commence only once all of the following have been completed:

●      Order confirmation

●      Signed custom specification sheets (customer approval)

●      Receipt of a minimum 50% deposit

Lead times are estimates only and may vary due to production schedules, material availability, or other external factors.

Deposits & Cancellations

●      A minimum 50% deposit is required to commence all custom orders

●      Deposits are non-refundable once production has begun

●      Any cancellation of a custom order will result in forfeiture of the deposit 

Custom made items cannot be cancelled, refunded, or exchanged once confirmed.

 

Delivery Terms

Standard Delivery Includes:

●      Delivery to ground floor only

●      Placement at the nearest accessible entry point

Additional Services:

●      Upper floor deliveries

●      Difficult access deliveries

●      Assembly or installation 

These services are not included and will be:

●      Assessed per project

●      Priced based on complexity and requirements

Delivery Access:

Customers are responsible for ensuring:

●      Accurate measurements of furniture and space

●      Clear and suitable access for delivery

●      Adequate doorways, hallways, staircases, and lift access

Granite Lane is not liable for delivery issues resulting from incorrect or insufficient access information.

Delivery Scheduling

●      Delivery will be arranged within 7 days of completion of the furniture

●      Customers must be available within this timeframe

If delivery is:

●      Delayed by the customer → storage fees may apply

●      Cancelled within 24 hours of scheduled delivery → a re-delivery fee will be charged

 

Storage Fees

Completed items not accepted for delivery within the allocated timeframe may incur ongoing storage fees until delivery is completed.

Returns, Refunds & Exchanges

As all WA Made items are custom:

●      No refunds, exchanges, or store credits are provided for change of mind

●      Returns are not accepted on custom made furniture

 

Damaged or Defective Goods

Any damage or defects must be reported within 48 hours of delivery.

Customers must provide:

●      Clear photos or video of the issue

●      Order details

All claims must be submitted to:
📧 hello@granitelane.com.au

All issues will be assessed and resolved in accordance with Australian Consumer Law.

General Conditions

●      Granite Lane reserves the right to amend these Terms & Conditions at any time

●      By proceeding with a purchase, the customer agrees to these Terms & Conditions

 

Contact Details

📧 hello@granitelane.com.au
📍 Granite Lane
6/408 Scarborough Beach Road
Osborne Park WA 6017